Shipping & Returns
We charge a flat rate of $9.00 per order for postage Australia-wide. All items are posted via Australia Post.
Australian Express Shipping is available at $15.00 These are guaranteed next business day delivery within the Express Post delivery network and fastest possible delivery for other areas.
Orders will be shipped within three business days.
Postage could take up to 3-7 business days to arrive. Shipping doesn’t include insurance.
Free postage for all Australian orders over $80
Delivery of items is subject to availability, and we cannot accept responsibility or liability for any item it is not able to supply. However, we will offer you a store credit for any item that is unexpectedly delayed.
If you’re not 100% satisfied with the items you purchased, we offer a full refund of the goods purchased, store credit or exchange. Please contact us via the contact page for a returns form.
PLEASE NOTE: no exchanges or returns are offered for sale items
We reserve the right to refuse a returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method
We now offer international shipping at a flat rate of $25.
These charges do not include any individual country’s customs fees, tariffs or duties. All packages will have actual value declared.
Any duties, tariffs, customs charges or additional charges levied by your country of origin, will be your responsibility. BubsPlay is not liable for any additional charges once merchandise you have ordered has left Australia. If charges are levied in your country, your credit card will be charged for all outgoing and return delivery charges that may be incurred by BubsPlay. If returned merchandise is received by BubsPlay, your account will be credited for the merchandise only.
Should you have any queries regarding customs protocol or duties / charges in your country of origin, it is your responsibility to investigate this information prior to placing your order.